Terms of Service & Privacy Policy

Rawa is a financial tracking service built and operated by Rawa Financials Limited, a New Zealand registered company. Rawa (te reo Māori for wealth, resources, property) helps New Zealanders see their complete financial picture — banks, KiwiSaver, investments, insurance, and important documents — in one place.

Our website is rawa.kiwi. You can contact us at support@rawa.kiwi or for privacy matters at privacy@rawa.kiwi.

Rawa is a financial tracking and organisation tool. We help you see and understand your financial position — we do not provide financial advice, investment recommendations, or guidance about what to do with your money.

Some features of Rawa — such as insurance gap analysis and contextual suggestions — identify potential areas worth exploring and may connect you with a licensed professional who can help. These suggestions are based on your data and are informational in nature. They are not financial advice as defined under the Financial Markets Conduct Act 2013. Rawa is not a licensed financial advice provider.

Please seek advice from a licensed financial adviser before making significant financial decisions. Information shown in Rawa is for your personal reference only.

Email verification: You must verify your email address before you can use Rawa. This helps us protect your account and ensures we can reach you for important notifications.

You must be 18 years or older to use Rawa. You are responsible for keeping your password secure.

Do not share your account with others. Each account is for one person, or one household for shared use (such as a couple managing finances together). Accounts may not be used for commercial client-management purposes — that is covered by our Professional Access programme (contact us for details).

Every new Rawa account includes a 30-day free trial of automated bank and investment feeds via Akahu. The trial begins from the moment you first connect a bank account or investment platform through Akahu — not from the date you sign up.

What happens at the end of the trial:

• Your Akahu connection is revoked. Your bank and investment accounts are disconnected.
• All your existing data — balances, history, documents, insurance policies — is preserved. Nothing is deleted.
• Your account moves to the Starter (free) tier. You can continue using Rawa with manual entry and CSV imports.
• You can upgrade to Core or Premium at any time to reconnect your accounts and restore automated sync.
• When you upgrade, you will need to re-authorise the Akahu connection — this takes about a minute.

Rawa offers three plans. All prices exclude GST, which is added at checkout for New Zealand customers.

• Starter — Free. Manual tracking with a 30-day automated feed trial on first account connection.
• Core — NZ$7.90/month or NZ$79/year. Unlimited automated bank and investment feeds, business/personal separation, basic emergency access.
• Premium — NZ$14.90/month or NZ$149/year. Everything in Core plus full emergency access vault, AI insurance analysis, email document automation, and unlimited documents and policies.

Billing is handled by Stripe. You can pay monthly or annually. Annual plans are billed upfront and represent a saving compared to monthly billing.

Cancellation: You can cancel at any time from Settings. You retain access to your paid tier until the end of the period you have paid for. We do not offer partial-period refunds as a default policy, but if something has gone wrong, contact us and we will work it out.

Promo codes: Promo codes can be applied at signup or in Settings. Each code has its own conditions and expiry date, which are shown when you apply it.

Price changes: We will give you at least 30 days notice by email before any price increase takes effect on your existing subscription.

We collect the following information to provide the Rawa service:

• Account information: your name, email address, and password (stored as a secure one-way hash — we never store your actual password).
• Financial data via Akahu: account names, balances, and transaction history for accounts you choose to connect. This data is retrieved on your behalf and stored so your dashboard can display it without needing to re-fetch it every time.
• Manual entries: any assets, valuations, or balances you enter yourself.
• Insurance policy details: policy names, providers, coverage amounts, and renewal dates you enter or import.
• Documents: files you upload (stored encrypted in secure cloud storage).
• Emergency access settings: the name, email, and access level of any trusted contacts you configure. These contacts are notified when you add them.
• Usage data: login times, feature usage, and error logs. We use this to fix bugs, improve the product, and understand which features are most useful. This data is not linked to individual users in any analytics system.

We collect only what we need to provide the service. We do not collect information about your browsing behaviour outside of Rawa, and we do not use third-party tracking pixels or advertising cookies.

We use your data for the following purposes:

• To operate and display your Rawa dashboard, including net worth calculations, charts, and performance history.
• To sync your financial accounts via Akahu and keep your data up to date.
• To generate insights — such as insurance gap analysis — that are shown to you in the app.
• To send you service emails: account verification, payment receipts, subscription notices, emergency access alerts, and email document imports.
• To generate contextual recommendations — suggestions about financial products or services that may be relevant to your situation. See the section below for full details of how this works.
• To generate anonymised aggregate statistics about how Rawa users are managing their finances. See the section below for full details.
• To operate and improve the Rawa platform, including debugging, performance monitoring, and feature development.

We will not use your data for any purpose not listed here without updating this policy and notifying you first.

We do not sell your personal data. We do not share your personal information with advertisers or marketing data brokers.

We share data with the following parties, and only to the extent necessary:

• Akahu — if you connect accounts, your data passes through Akahu's open-banking platform. Akahu's own privacy policy applies to that connection.
• Stripe — if you subscribe, your payment is processed by Stripe. We share only your email and name. We do not see or store your card number.
• Email delivery provider — used to send verification, notification, and emergency access emails. We share only your email address and the content of the specific email being sent.
• Cloud storage provider (AWS S3 or Cloudflare R2) — your uploaded documents are stored in encrypted form. The storage provider can see only encrypted data, not the document contents.
• Referral partners — if you have opted in to contextual recommendations and choose to follow a recommendation, we share the minimum information needed to make the introduction (e.g., your name and contact details, and a summary of the relevant need). We never share this without your active consent at the point of referral. See the section below for full details.
• Professional access users — if you grant a professional (such as a lawyer or financial adviser) access to your vault, they can see the data you have authorised them to see. You control this entirely.
• New Zealand law enforcement or courts — if required by a valid legal order under New Zealand law. We will notify you if legally permitted to do so.

Rawa's data gives it a genuinely useful capability: it can identify when you might benefit from a specific financial product or service. For example, if your property value has grown significantly since you last updated your insurance, or your KiwiSaver fund type may no longer match your age and goals.

When we identify something like this, we may show you a contextual recommendation — a suggestion to explore a specific area, sometimes with the option to connect with a relevant professional or provider.

How this works:

• Recommendations are based entirely on your own data — not on who has paid us for placement. We do not accept payment to recommend specific providers.
• When a recommendation links to a partner (such as an insurance broker or mortgage adviser), we disclose this at the point of recommendation: 'Rawa may receive a referral fee if you proceed with this provider.'
• We share your information with a referral partner only if you actively choose to follow the recommendation. We do not pre-share data speculatively.
• You can turn off all contextual recommendations in Settings > Preferences. You can also opt out of specific categories (e.g., insurance recommendations only) while keeping others active.
• Partners we refer you to are licensed professionals. We do not refer to unlicensed services.

Why this matters for keeping Rawa funded: Referral partnerships are one of the ways we fund the platform alongside subscription fees. This allows us to keep subscription prices lower than they would otherwise need to be. We think this is a fair exchange — you get a useful, relevant suggestion; if you act on it, we earn a fee from the professional you engaged. You are never charged anything for a recommendation.

We will never make a recommendation unless it is genuinely warranted by your data. We believe this approach — transparency over sleight of hand — is the only way to build a platform people can trust with their financial life.

As Rawa grows, we gain an increasingly useful view of how New Zealanders manage their finances across banks, investments, insurance, and assets. No single institution has this picture. With enough users, this aggregate view has genuine research and commercial value.

We intend to use this aggregate data to produce anonymised research and statistical reports — for example, trends in household insurance coverage, KiwiSaver contribution behaviour, or financial resilience by region. These reports may be shared with or licensed to research organisations, government agencies, industry bodies, or financial institutions.

What “anonymised” means in practice:

• No individual person is ever identified in any output or report.
• We apply technical standards (k-anonymity and differential privacy) to ensure no individual record can be reverse-engineered from published statistics.
• Aggregate outputs are produced by a separate data pipeline that strips all personal identifiers before any analysis.
• Your individual financial data is never sold or shared with any organisation, even in the context of aggregate reporting.

Why we tell you this: Most platforms that do this kind of thing don't mention it. We do, because we think you should know. This aggregate data capability helps fund the platform over the long term — it means we can keep subscription prices lower and invest more in the product. We think that's a fair and transparent exchange.

Because genuinely anonymised aggregate data is not personal information under the Privacy Act 2020, it is not subject to the same access and correction rights as your individual data. However, if you delete your account, your data is removed from our systems entirely, including from any future aggregate processing.

Rawa will never display advertising. This is a permanent commitment, not a temporary policy.

You share your complete financial picture with Rawa — your balances, your insurance, your documents, your debts. That level of trust requires that we never use your presence on the platform to sell attention to third parties. Advertising — even “relevant” or “personalised” advertising — would fundamentally change the nature of this relationship.

We also do not use advertising tracking technologies. There are no Meta pixels, Google Analytics advertising trackers, or third-party remarketing tags on Rawa.

The business model is simple: subscriptions, referral partnerships where you benefit and consent, and aggregate data insights where you are never individually identified. That's it.

Rawa uses Akahu, a New Zealand open-banking platform, to retrieve your financial data securely from your bank, KiwiSaver, and investment accounts. Akahu acts as an intermediary — your bank credentials never pass through Rawa.

If you use the Akahu connection, you must agree to Akahu's own terms and privacy policy. These are presented to you during the Akahu authorisation flow, before any access is granted.

Rawa requests read-only access only:

• We can read your account balances and transaction history.
• We cannot move money, make payments, initiate transfers, or make any change to your accounts.
• We cannot see your internet banking password — Akahu handles your bank login, and those credentials are never passed to us.
• You can disconnect your Akahu connection at any time from Settings > Connected Accounts.
• If your trial expires or you cancel your subscription, your Akahu connection is revoked. Your historical data is retained in Rawa, but live sync stops.

The Emergency Access feature allows you to designate trusted contacts who can access specific information about your finances in the event of incapacitation, death, or other emergency. This feature involves sharing your data with people you have chosen — it is important you understand exactly what they can and cannot see.

When you add a trusted contact:

• They receive an email notifying them that they have been named as a trusted contact on your Rawa account.
• They are not able to access your data until access is either triggered by you manually or by the inactivity rules you have configured (Premium only).
• They can see only the information corresponding to the access level you have assigned them (see below).

Access levels (Core and Premium):

• Core — Trusted Contact: can see your account names and types (not balances), and your important contacts card (doctor, lawyer, accountant).
• Premium — Trusted Contact: same as Core, plus key documents you have marked as accessible (e.g., your will or insurance summary).
• Premium — Executor: full access to all account details, balances, and documents you have uploaded.
• Premium — Professional: read-only access for a lawyer, financial adviser, or other professional you have authorised. They see a structured overview appropriate for estate administration or financial planning purposes.

Inactivity-triggered access (Premium): You can configure Rawa to automatically grant access to your trusted contacts if you have not logged in for a period you specify (e.g., 60 days). Before access is granted, Rawa sends you a notification at your registered email address giving you the opportunity to confirm you are fine and reset the timer.

You can revoke, modify, or remove any trusted contact at any time from Settings › Emergency Access. You are responsible for keeping your trusted contacts up to date and ensuring the people you have named are aware of and willing to hold this responsibility.

Rawa uses strong encryption to protect your data — including documents stored in cloud storage and certain Emergency Access features.

We cannot access or recover encrypted data on your behalf. This is intentional: even if someone gained access to our servers, your encrypted data would remain private. The trade-off is:

• If you lose access to your account and cannot recover it through our standard recovery process, we cannot decrypt your data for you.
• We do not hold master decryption keys to your encrypted files.
• We strongly recommend storing your login credentials securely, for example in a password manager.

All data in transit between your browser and Rawa is encrypted using TLS. All data at rest in our database and cloud storage is encrypted.

Rawa is subject to the New Zealand Privacy Act 2020. Under this Act, you have the right to:

• Access the personal information we hold about you.
• Ask us to correct any inaccurate or misleading information.
• Request deletion of your account and all associated personal data.
• Ask us to stop using your data in a particular way (for example, to opt out of contextual recommendations).
• Complain to the Privacy Commissioner if you believe we have breached your privacy rights.

To exercise any of these rights, email us at privacy@rawa.kiwi. We will acknowledge your request within 5 working days and respond in full within 20 working days, as required by the Act.

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner at privacy.org.nz.

You can delete your account at any time from Settings › Account › Delete Account. When you delete your account:

• All your personal information is permanently deleted from our active systems within 30 days.
• Your Akahu connection is immediately revoked.
• Any active subscription is cancelled immediately — no further charges.
• All uploaded documents are deleted from cloud storage.
• Your trusted contacts are notified that you have closed your account and their access has been removed.
• Any data already incorporated into historical anonymised aggregate statistics cannot be retroactively removed, as it exists only as part of aggregate totals with no individual identification possible.
• This action is permanent and cannot be undone.

If we make material changes to these terms — particularly to how we use your data or what we share — we will notify you by email at least 14 days before the changes take effect. Continuing to use Rawa after that date means you agree to the updated terms.

Minor changes (such as fixing typos, clarifying wording, or adding detail that does not change the substance of any policy) may be made without prior notice. The effective date at the top of this page is always updated.

You can always find the current version of these terms at rawa.kiwi/terms.

Rawa is provided “as is”. While we work hard to keep the service reliable and accurate, financial data retrieved from third-party sources — banks, investment platforms, and Akahu — may occasionally be delayed, incorrect, or unavailable due to factors outside our control.

We are not liable for any financial loss arising from your use of, or inability to use, Rawa. This includes inaccurate balance data, service outages, or decisions made based on information shown in the app.

We are not liable for the actions or advice of any professional you are introduced to through Rawa's contextual recommendations. Any professional relationship you form as a result of a referral is solely between you and that professional.

Our total liability to you in any circumstances is limited to the subscription fees you have paid to us in the 12 months prior to the event giving rise to the claim.